Frequently Asked Questions 

Find answers to common questions about our products, care instructions, shipping, returns, and orders.

1. What products does HomeTouch offer?

HomeTouch offers elegant dining and tableware collections, including dinner sets, cup and saucer sets, and tea sets. Explore our collections to find designs that suit your dining table and special occasions.

2. How do I care for my purchased product?

Care instructions may vary depending on the product and its material. Please follow the care guidance provided with your product. If you need specific cleaning or handling advice, contact our customer support team.

3. What are the shipping charges and delivery timelines?

Orders are generally shipped within 2–3 working days, with delivery expected within 8–10 days. Shipping charges are not specified in the published shipping policy, so please check the applicable charges during checkout or contact our team for clarification. 

4. What is your return and refund policy?

Eligible products must be returned within 5–7 days of delivery, unused and in their original packaging, with proof of purchase. Clearance, discounted, and personalized products may not be eligible for returns. Refunds are processed within 5–7 business days after the returned item is received. Return shipping costs are generally the customer's responsibility unless the return is due to an error by HomeTouch. 

5. Which payment methods do you accept?

The website does not clearly list all currently accepted payment methods in the published information reviewed. Please check the payment options displayed at checkout before completing your purchase.

6. How can I contact customer support?

You can email our support team at imrhometouch01@gmail.com for assistance with products, orders, returns, and refunds. Please include your order number when contacting us about an existing purchase.